Frequently Asked Questions

Custom Shirt FAQs

How do I order a custom shirt?

Navigate to the "Custom" menu and select your product in the dropdown. Follow the four step process on the page. 1. select shirt size and quantity 2. review customizations 3. fill out form, referencing the slideshow above for options 4. check out cart!

I don't see the customization I want, can I ask for something specific?

Of course! The form in step three has a place for comments, if you don't see your breed, want a special accessory, color theme or your pets name is longer than the space allows please note in comments. and we will do our best to accomadate.

Do I have to send a photo of my pet for a custom good?

It will definitely help with the process, to get your pups coat patterns, ear type etc. If you think you'll be happy without sending a picture then no worries!

Why do the custom shirts cost what they do?

Each custom item is created to be unique to you. Price for custom shirts also reflect the time involved to create custom artwork and placement on shirts that is largely a manual process to ensure quality and integrity of the design. We hope you understand!

Will I see the design before I receive it?

Proofs can be provided by request. Please feel free to reach out as soon as your place your order in the notes section that you would like to see a proof before delivery. Please allow 5 business days to receive a proof of your design. Only respond if there is any edits that need to be made, included is one round of revision. Multiple rounds or high customization can be done but will incur additional fees.

What if I don't like my design?

We will try our very best to make sure you are happy with your purchase, please ensure to confirm both your form choices as well as the proof that will be emailed to you, if there is a case where you are not happy with the design we can issue a refund or discount on future purchases.

General FAQs

Customer Service

We want to answer any and all questions you may have, we are a small team so please be patient with us. Please allow up to 24 hours for an email response. Emails sent after business hours will be responded to on the next business day. Please do not ask product inquiries on social media and reach out to boopsnootshop@gmail.com

Timing

All the design work is done in house in 4-5 business days and sent out to production for another 3-4 business days. Please plan accordingly, thank you!

Designs

All stylized designs are unique and created by Alexandra Wunder, owner and illustrator of Boopsnoot.

Contact

Contact form